Frequently Asked Questions

What is electronic fingerprinting?

The fingerprinting process is conducted through a live scan machine rather than ink rolled on a card. The fingerprints are submitted to the specific state agency in order to process your level 2 background check.

Do I need an appointment or can I just stop by one of your offices?

Yes, appointments are required. Please give us a call or send an appointment request.

What do I need to bring with me to my appointment?

In order to conduct a digital fingerprint, you must have:

✔  A valid, government-issued photo ID (Driver's License, Valid DMV ID, Passport, Military ID, or Resident Alien Card)

✔  ORI Number

✔  OCA Individuals fingerprinting for DCF, please bring your (OCA#)

What is an ORI Number • Originating Agency Identifier Number (ORI)?

Your Employer or Regulatory agency will have this information. We cannot be responsible for selecting the correct one for you. It is important to use the correct ORI Number when submitting fingerprints. If you do not provide an ORI number or if you provide an incorrect ORI number to the live scan provider, you will not receive your fingerprint results. It is extremely important to use the correct ORI when having your fingerprints scanned. You must bring this with you.

What is an OCA Number?

The OCA is the Controlling Agency Identifier provided by DCF to identify the provider requesting the background check. Without both the ORI and OCA numbers, FDLE cannot process the request and DCF will not know where to send the results.

How much time does it take to capture my fingerprints?

The fingerprinting process should take anywhere between 5-10 minutes, depending on the image quality of your prints and the information you supply us with.

Can I get a copy of my background check?

Mobile Fingerprinting LLC does not provide copies of background checks. The information is sent electronically to your potential employer or licensing department. It is at their discretion to provide a copy for your records.

Why does prices on some scans go up?

Jan.1, 2013 legislative changes to the background screening process resulted in the state. This increased their fees. So far, only AHCA and DOH have been affected by these new regulations. However, many more are anticipated to follow in the coming months.

Please contact our office for costs at (800) 711-4916.

How long does it take to get the results?

Typically, results are received within 3-5 business days.

We do not issue refunds under any circumstances once the scan has been submitted. Please be certain that the information you provided is accurate as once it is received by the Florida Department of Law Enforcement, it will be processed exactly as it was submitted and cannot be changed.

What methods of payment do you accept?

We accept all major credit cards or cash. We do not accept personal checks under any circumstances.